Shipping & Returns

Shipping Costs

$10 flat rate for orders under $100 USD
Free international shipping on all orders $100 USD and up
Middle East Orders (Saudi Arabia, Dubai, Kuwait):
- Free shipping on orders $200 USD and up
- $20 shipping fee for orders under $200

Processing & Delivery Times

Please allow 2–7 business days for order processing
Delivery typically takes 7–12 business days from the time your order is confirmed
Timing may vary based on your location and local customs

If your order takes longer than 12 business days, contact our support team and we’ll assist you.

Note: Customers are responsible for any applicable duties and taxes.

Lost or Misdelivered Packages

We are not responsible for:

Packages marked as delivered by the courier
Orders with incorrect or incomplete shipping addresses entered at checkout

Please ensure all information is correct before placing your order.

Pre-Orders

If an item is marked pre-order, it will ship out once it becomes available in stock. Estimated delivery windows will be listed on the product page.

Returns

Return Policy

If you’re not satisfied with your order, you may request a return within 10 days of delivery.

To be eligible for a return:

Item must be unused and in its original condition
Original branded packaging must be included
A restocking fee will be deducted from your refund total

To initiate a return, email us at support@intlcollective.com

Refunds

Once we receive and inspect your return:

You'll receive a confirmation email
If approved, your refund will be processed to your original payment method within 3 business days

Note: “Last Chance” items are final sale and not eligible for returns or refunds.

Exchanges

If you’d like to exchange an item:

Contact us to confirm availability
If in stock, your replacement will ship within 5 business days of receiving your return
If not in stock, we’ll reach out with alternative options