Shipping & Returns
COST
We offer a flat shipping rate of $10 for orders under $100
Free international shipping is offered on all orders over $100 USD
*Orders to the Middle East (Saudi Arabia, Dubai, Kuwait) Free Shipping for orders over $200. Otherwise a cost of $20 will be charged for shipping.
DELIVERY
Please allow 2-7 business days for your order to be processed and shipped.
The average arrival time is 7-15 working days from the time of order confirmation. An order can, however, in the very rare occasion, take slightly longer, but is mainly dependent on your location.
Should your order take longer than 15 working days to arrive please contact us and our support team will resolve the issue for you.
Any duties & taxes are the responsibility of the buyer.
Unfortunately, we do not issue refunds or credits for packages that the courier confirms as delivered. We do not take responsibility for lost, misplaced or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
PRE-ORDER
If an item is listed as preorder, it will ship out once it is in stock.
RETURNS
Items can be refunded within 10 days of receiving the order. To be eligible for a refund, your item must be unused and in the same condition that you received it.
Please send us an email directly to support@intlcollective.com to notify us that you’d like a refund.
Please retain the original packaging (branded packaging). Please note this MUST be provided for us to issue a refund in any circumstances.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item.
If your refund is approved a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
A restocking fee will be deducted from the total amount.
*Last Chance items are final sale
EXCHANGES
If you would prefer to exchange your order for another item, as long as it is in stock we will send it to you usually within 5 working days of receiving your return. If your requested item is not in stock, we will contact you to discuss your options.
SHIPPING RETURNS
We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please note, we will not be held responsible for any taxes/duties on returned items.