FAQ
Payments
We accept all major card payments via:
- PayPal
- Shopify Pay
- Google Pay
- Visa
- Mastercard
- American Express
- Discover
All transactions are processed securely through trusted third-party platforms.
Shipping & Delivery
Do you offer free shipping?
Yes.
- Free shipping on all orders over $100
- For Middle East orders (Saudi Arabia, Dubai): free shipping on orders over $200
How long will my order take to arrive?
Most orders arrive within 7–15 business days. Shipping times may vary depending on your location and local postal services.
Do you offer international shipping?
Yes — we ship worldwide to most major destinations.
Returns & Cancellations
Can I return my order?
Yes. If you're unhappy with your item, you can return it within 10 days of delivery for a full refund.
Please refer to our Shipping & Returns page for full terms and conditions.
Sizing Help
I’m not sure what size to choose. What should I do?
- Each product page includes a detailed size chart
- If you're still unsure, feel free to contact us — we’re happy to help recommend a fit
Product & Availability
Do you restock sold-out items?
Typically, no. We prefer to release limited-run, exclusive pieces. Once it’s gone, it’s gone — so we recommend acting fast if you see something you love.
Do you offer wholesale orders?
Yes, we handle wholesale orders in-house. Please email us at support@intlcollective.com for inquiries.
Do you offer women’s clothing?
All of our clothing is unisex and designed for a universal fit.
What if my item arrives damaged or not as described?
Contact us right away — we’ll make it right.
Order & Payment Issues
Did my order go through?
If your order was successful, you’ll receive a confirmation email with an order number. If not, your payment may not have gone through.
Common reasons for failed payments:
- Billing address mismatch
- ZIP/postal code doesn’t match the card
- Card issuer declined the transaction
If you're unsure, contact us and we'll assist you.
Is my payment information secure?
Yes. We do not store or have access to your payment details. All payments are processed via secure third-party systems. The only information we receive is your name, email, and shipping address.