FAQ

PAYMENTS

We accept all card payments via PayPal, Shopify Pay, Google Pay, Visa, Mastercard, American Express and Discover.

DELIVERY

We are pleased to offer free shipping for all orders over $100

For Middle East Orders (Saudi Arabia, Dubai) we offer free shipping on orders over $200. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The average arrival time is 7-15 working days. An order can, however, take longer, but that is mainly dependent on your location and postal service.

RETURNS

If you are unhappy with your item for any reason at all, please return the item to us within 10 days of delivery and we will refund you.

Please see our shipping and returns page for full terms and conditions. 

CAN I CANCEL MY ORDER?

Once an order is placed we cannot cancel the order.

I DON'T KNOW WHAT SIZE TO CHOOSE?

If you are unsure of which size to order please see size charts attached to each product page. If you are still unsure, you can contact us and we will do our best to help recommend a size.

CAN I ORDER WHOLESALE?

Yes, we handle wholesale orders in house. Please send an email to support@intlcollective.com and we will be happy to assist.

WHEN WILL YOU RESTOCK ________?

We typically do not restock items that have sold out. We enjoy the idea of our customers having exclusive pieces and rather than restocking, we tend to create new products instead. If you like a certain product we recommend not waiting too long as there is a chance it will sell out.  

WHAT IF MY ITEM IS NOT IN THE CONDITION AS DESCRIBED?

If your item has been damaged in transit, then we kindly ask you to contact us and we will resolve the issue for you.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we operate globally and ship worldwide to all major destinations.

DO YOU HAVE WOMEN'S CLOTHING?

All of our clothing is unisex.

DID MY ORDER GO THROUGH?

If your order was successful you should receive an order confirmation email that contains an order number. If not, your payment was not successful. This could be for a number of reasons including that your ZIP code did not match the one associated with your credit card. In order to solve this, edit your billing address to match the one associated with your credit card.

If you are unsure why your payment will not go through please contact us and we will do our best to assist you.

SECURITY

We process all card payments through a third party payment system and therefore do not see or hold any of your payment information.

The only information we receive is your name, delivery address and email.

Any other questions? Feel free to use our contact us page here and we'll be happy to answer your questions.